What’s the difference between a Gift Card and a Power Card?

A Gift Card can be used to purchase anything inside a Dave & Buster’s including food, drinks and game play. A Power Card is used only to play games.

How quickly will I get my card?

Physical Gift Cards will be delivered in 5-10 business days if the free shipping option is selected.

eGift Card orders will be delivered within 5 minutes of an order. However, email carriers and other issues can delay your order. If the eGift Card is not received within 4 hours of purchase, please email us at:

What will I receive after I purchase a eGift Card?

You will receive an email that contains a link to your eGift Card. When you receive this email, click the link to view the eGift Card. You can either print the eGift Card from your computer or use it directly from your mobile phone.

Can I use my gift card in store locations or online?

The eGift Card you receive may be used at the store location, they are not redeemable online.

How do I use my eGift Card?

Print the card, and present at any Dave & Buster's location for use.

What if my card is lost or stolen?

If you have lost your card, and the value still remains on that card, please contact Gift Card support at (855) 895-9702 and we will reissue the card. If the card no longer contains value, and you feel that this was fraudulent in nature, an investigation will be conducted. Resolution may require that the customer sign an affidavit with a notary public relative to the missing product. To begin an investigation into such an issue, please contact Gift Card support.

Can I let someone else use my eGift Card?

Yes, simply have the card sent directly to the recipients email at the time of purchase or you can regift the eGift Card to them after you send it to yourself. Additionally, you can print the eGift Card and hand it to the recipient.

Do I need a special printer or is color printing required?

No, if you choose to print the eGift Card then any standard printer will work and any Dave & Buster's location will accept the eGift Card if it is printed without color.

Do virtual gift cards expire?

No. There is no expiration date on your eGift Cards.

Dave & Buster’s and InComm Digital Solutions welcome your questions. Please contact us at:

Gift Card Support: (855) 895-9702
Non Gift Card Support: (888) 386-5230
Or you can Email Us >