Frequently Asked Questions
- Parties & Events
It is a loyalty program designed to reward the gamers and the foodies that love to visit D&B. The concept is simple, the game chips you play help you earn rewards and status in the program. So, the more games you play the quicker you will move levels throughout our program that earn you rewards, like game chips or food and beverage offers, and tier status benefits. If you love to eat then we reward you for that too. Read below to continue learning about our program & join today!
If you were part of the old rewards program and had an account, prior to the launch of the new D&B Rewards program in November 2021, we may have had trouble transferring your old rewards account into our new system. We apologize for the inconvenience. To help resolve this issue, please submit your information on the Rewards Issue Form and a Guest Relations Rep will investigate your case and/or contact you if they have additional questions.
There are a variety of reasons you could be having trouble logging into your account. Please take a screenshot of the error message you are receiving and submit the Rewards Issue Form with as much information as possible and a Guest Relations Rep will investigate your case and/or contact you if they have additional questions.
At Dave and Buster's your data security is our top priority and our mobile app takes the necessary precautions to ensure your data is protected. If you are unable to fully log into your account, please submit your information on the Rewards Issue Form with as much information as possible and a Guest Relations Rep will investigate your case and/or contact you if they have additional questions.
If you love visiting Dave & Buster’s to play games and eat, then why not. The rewards program rewards you for doing what you came to do. You can earn rewards and achieve status through game play. You can also receive bonus game chips on all food & beverage purchases. Plus, you can receive additional achievements through completed challenges! Need we say more?
You must download the app and join to become a D&B Rewards member. To download please visit the Apple or Google Play store.
No, just update your app and sign in with your previous rewards phone #. You will need to verify your account upon joining, so if your phone number or email address has changed, you may run into an issue logging in. If so, please submit your information on the Rewards Issue Form and a Guest Relations Rep will investigate your case and/or contact you if they have additional questions.
Yes, if you signed into the app with your Rewards phone # and linked your Power Card/s, you can just click on the cards tab to view all linked Power Cards.
Yes. You can add an existing Power Card, purchase a new physical card and add it to your app or just simply purchase a Digital Power Card within the app (best option) to start earning rewards!
No, a Power Card can only be associated with one D&B Rewards account. If you want to remove a card from an existing account, you will need to delete the card from the account and add it to the new account (make sure you know the card number and pin number).
Yes, of course!
Yes, any gameplay on any associated card will help you level up and earn rewards.
Please submit your information on the Rewards Issue Form and a Guest Relations Rep will investigate your case and/or contact you if they have additional questions. If you’re in the store and need immediate assistance you can contact our Guest Relations team at 888-300-1515.
Power Cards can be managed within the “cards” tab in your mobile app. You can swipe left to select the Power Card and hit the toggle button to make changes to a specific card.
You can check your balances on our website by clicking the Check Balance link at the bottom of this page. To check the balance of a Power Card® without a 4-digit PIN number you must go in-store. If you notice your balance is different on the website than what is showing in your mobile app, you may need to update your app to the latest version in order to reflect the latest updates within the app.
Only the digital Power Card in the app has the capability to add it to your apple wallet. Click on the “cards” tab, locate your digital Power Card, select “manage”, and click “Add to Apple Wallet”, select add again as the card preview is now appearing in your wallet. You will receive a success message once complete.
If your app is not updated to the latest version, then it could cause your balances to become out of sync. You can avoid this by selecting the toggle button to on in your app, to make sure your information will sync correctly.
A few different scenarios can cause this to happen...
If it’s a new card, it may not have been properly added to the app.
You may have already consolidated your Power Card into another Power Card and the first card was closed or deactivated before the app was able to recognize it.
If you run into either issue, it is best to contact our Guest Relations team at 888-300-1515 for assistance.
1 bonus game play chip per $1 spent on Food & Beverage purchases, up to a max check of $50.00. Alcohol related purchases count if at least $5.29 of food purchase is on the same check. Multiple transactions within a four-hour period are counted towards the $50 max.
If placing your order through a server, you must let them know you are a Rewards member and provide your phone number or the Power Card number associated with your rewards account to receive your bonus game chips for your purchase. Upon purchase completion, your rewards account will be updated within 48 hours to reflect your earned bonus game chips.
Yes, bonus chips are available for 60 days. Once chips are redeemed and added to your Power Card, they will expire in 45 days.
You have 48 hours to contact Guest Relations before forfeiting the bonus game chips.
No, Special Event related food purchases are excluded from receiving credit at this time.
Any earned offers will be added to your “messages inbox” in the mobile app. The envelope icon can be found in the top right corner of the Home and Challenges screen.
You can redeem a game play offer directly in the mobile app by selecting the “redeem” or “apply offer” button on the offer. Next, you can apply the game chips to your preferred Power Card in the app. You can also redeem offers in-store with a team member.
You can redeem a food offer with your server. Just make sure you mention you are a Rewards member and provide your phone number or the Power Card number associated with your rewards account for the offers to appear.
They can pull up a list of your offers using your Rewards phone # or Power Card # associated with your D&B Rewards account.
Offers are available in your app until they expire. Once an offer expires it is automatically removed from your account. You will not receive an in-app notification of an expired offer. To avoid having expired offers, make sure you check your app daily, read the terms & conditions for that offer, and redeem it as soon as possible.
Tip: turn on your push notifications or make sure you’re opted-in to receive rewards email communications so you can get notified when your offers are about to expire.
Food transactions are processed overnight, so you may not see any food-related progress until the next day in most cases. Please allow up to 48 hours for your progress to appear.
You can view your tier status on the home page in the top right corner of your app. Tier status levels include Player, Icon and Legend.
All game chips played will reset to zero on January 31st each year, and all members that did not achieve ICON or LEGEND status will become Level 1 Player. The first annual expiration will occur on Jan 31, 2023. If a reset does not occur, D&B has the right to change the program at any time. Please read the Terms & Conditions.
Any guests that join after August 1st will be grandfathered into the next year, so you’ll have at least a full 12-months before your tier expires.
Once you reach level 4, you become an ICON. This means you now receive 10% bonus game chips on any Power Card purchase or re-charge. There are additional benefits and surprises in store for our Icon Members throughout the year.
Once you reach level 7, you become a LEGEND. This means you now receive 15% bonus game chips on any Power Card purchase or re-charge. There are additional benefits and surprises in store for our Legend Members throughout the year.
No, coupon offers cannot be combined with any other offers or discounts. For example, as an Icon member you automatically receive 10% bonus game chips on your purchase, if you decide to use a $25 for $25 coupon on that purchase, your 10% bonus game chips will not be applied. This rule also applies to special promotions and packages. Review the offer/promotion terms & conditions for more details.
Ticket amounts are located on your Power Card/s that you have saved in your app, which are located on the “cards” tab. This goes for digital and physical Power Cards that were added to your app.
The app has “near real time” updates, so if the store is busy there may be a delay with the automatic progress update, you see in your app. Don’t worry, your progress should automatically update itself within 24-48 hours. If 48 hours have passed and your progress still hasn’t updated please submit your information on the Rewards Issue Form and a Guest Relations Rep will investigate your case and/or contact you if they have additional questions.
Absolutely! We just ask that it is store-bought and not ice cream or an ice cream cake. For adults, we also offer delicious dessert choices that can be added to your birthday package.
The birthday honoree receives tickets or extra game play on their game card depending on the package purchased. We will provide plates, napkins, silverware and all utensils needed for your cake-cutting and serving, should you wish to bring one with you.
Decorations are allowed, but please no confetti, glitter, silly string or candles (other than for the cake).
For just $5 more per Guest, you can add Unlimited Video Game Play which will give your Guests unlimited play on our non-redemption games.
Book Online Now or Contact a Planner and they'll put together a contract for you. After reviewing it, just sign and return the contract along with a 50% non-refundable deposit. We accept payment by credit card or cash. Then, invite your Guests and we'll do the rest.
In most cases, as a courtesy to you we can hold event space for 72 hours after booking, depending upon event date. This gives you time to solidify the details of your event. After 72 hours, a deposit is required to guarantee space for the day of your event. Contact your local representative for details on courtesy holds based on your specific event date.
When booking a special event, we require a final headcount five (5) business days prior to your event. You'll be charged for this final count or the number of Guests in actual attendance, whichever is higher. Encourage your Guests to RSVP and show up for the fun!
Seating is guaranteed for the numbers of Guests on the contract. If your guest count increases beyond the capacity of the assigned event area, other options are subject to availability and are not guaranteed.
Power Taps™ are a fun new way to play Dave & Buster's games! They can be used exactly like a Power Card® to activate a game or to redeem tickets for prizes — except that they take the form of a wand, a lanyard or a wristband! To activate a game, just tap your Power Tap on the screen of the game, unlike a Power Card which must be inserted into the swipe.
Kids' birthday parties are booked for two hours; however, after your scheduled event time ends, you are welcome to stay and play games in the Million Dollar Midway for as long as you like. Each location does offer set hours for kids' birthday parties.
A minimum of 10 guests are required for the Field Goal package. A minimum of 15 guests are required for the Kick off Buffet package. Maximum seating capacity varies by location.
Locations may require a minimum spend depending on the location and time of event.
Seating is provided based on kids’ birthday package count plus chaperone requirement. Additional adult seating requires food service. For adults attending, you can add them to your selected package or allow them to order off the regular restaurant menu.
Booking online is fast & convenient! To get started, you just need your preferred event date, guest count and credit card.
A limited amount of event space is available online. If you do not see the date or time you are interested in, try choosing an alternate date.
Once you agree to the terms and conditions and pay your 50% deposit, your event is confirmed with us. You will receive a confirmation email as well as a phone call from a local sales representative within 24 business hours of booking your event online.
To make changes to your event after it is confirmed, please call or email your sales representative listed on your email confirmation. They will be happy to help you!
A 50% non-refundable deposit is required to book your event online. If you need to look into moving your event date or time, please contact your sales representative listed on your email confirmation and they will work with you to find alternative dates.
Adult birthday parties take place in either our private or semi-private event areas. Our private event spaces offer full audio-visual capabilities. Many of our semi-private event areas include billiards and shuffleboard tables - added fun for your guests. Browse venue info here then contact a Party Planner.
PLEASE NOTE: Rental fees for these areas apply.
Our private event spaces require a minimum of 15 guests ordering from our Buffet Service.
Unlimited soda, coffee & tea are available at an additional cost. We can also offer a cash bar, open bar, drink tickets and bar by the hour in locations where available.
Dave & Buster’s want’s to ensure all of our guests have the safest fun possible.
Our private event spaces require a minimum of 15 guests ordering from one of our D&B Packages.
Advanced booking notice varies by location. Timeline starts at 72 hours and ranges up to 14-days due to regional restrictions. If you are outside of our booking window you are welcome to join our restaurant on a first come-first served basis.