Some rewards accounts that existed prior to the new D&B Rewards launch may be having trouble transferring. To help resolve this issue, please submit the Rewards Issue Form and a Guest Relations rep will resolve your request within 48 hours or reach out if they have additional questions. If you are having trouble submitting the form, contact Guest Relations at 888-300-1515 for assistance.

There are a variety of reasons you could be having trouble logging into your account. Please take a screenshot of the error message you are receiving and submit the Rewards Issue Form with as much information as possible and a Guest Relations representative will review and resolve your request within 48 hours. If you are having trouble submitting the form, contact Guest Relations at 888-300-1515 for assistance.

At Dave and Buster's your data security is our top priority and our mobile app takes the necessary precautions to ensure your data is protected. If you are unable to fully log into your account please submit the Rewards Issue Form and a Guest Relations rep will resolve your request within 48 hours. If you require immediate assistance you can contact Guest Relations at 888-300-1515.

We want you to Level Up! With status come great rewards. You can earn rewards and achieve new status though game play. You can also receive bonus game chips on all food & beverage purchases. Plus, you can receive additional achievements through completed challenges! Need we say more?!

You must download the app to become a D&B Rewards member. To download please visit the Apple or Google Play store.

No, just update your app and sign in with your previous rewards phone #.

Yes, if you signed into the app with your Rewards phone # and linked your Power Card. Click on the cards tab to view all linked Power Cards.

Yes.  You can add an existing Power Card or purchase a new one to start receiving rewards!

No, a Power Card can only be associated with one D&B Rewards account.

Yes, of course!

Yes, any game play on any associated card will help you level up and earn rewards.

Please contact our Guest Relations team at 888-300-1515.

Power Cards can be managed within the “cards” tab. You can swipe left to select the Power Card and hit the toggle button to make changes to a specific card.

You can check the balance with the Check Balance link in the top navigation of the website. To check the balance of a Power Card^® without a 4 digit PIN number you must go in-store.

If placing your order through a waiter, be sure to provide your waiter with your Rewards phone number or the Power Card number associated with your rewards account.

Upon purchase completion, your account will be updated within 48 hours.

1 bonus game play chip per $1 spent on F&B purchases on a max check of $50. Alcohol related purchased count if at least $5.29 of food purchase is on the same check. Multiple transactions within a four-hour period are counted towards the $50 max.

Yes, bonus chips are available for 60 days. Once chips are redeemed, they will expire in 45 days.

No, Special Event related food purchases are excluded from receiving credit.

You can find any earned offers in the Messages tab at the top right of the Home and Challenges screen.

You can redeem a game play offer directly in the mobile app or with any team member.

You can redeem a food offer with your waiter. If you’re ordering food with your mobile app, choose to pay with cash at the end and tell your waiter you would like to use an offer.

They can pull up a list of your offers using any Power Card associated with your D&B Rewards account or with your D&B Rewards phone #.

Make sure you’re playing games with a card added/associated with your D&B Rewards account.  Sometimes, it may take a few minutes for challenges to update.

Food transactions are processed overnight, so you will not see any food-related progress until the next day in most cases.

You can view your tier status on the home page in the top right corner of your app. Tier status levels include Player, Icon and Legend.

All game chips spent will reset to zero on January 31st each year, and all members that did not achieve ICON or LEGEND status will become a Level 1 Player.  The first annual expiration will occur on Jan 31, 2023.

Any guests that join after August 1st will be grandfathered into the next year, so you’ll have at least a full 12-months before your tier expires.

Once you reach level 4, you become an ICON.  This means you now receive 10% bonus game chips on any Power Card purchase or re-charge.  There are additional benefits and surprises in store for our Icon Members throughout the year.

Once you reach level 7, you become a LEGEND.  This means you now receive 15% bonus game chips on any Power Card purchase or re-charge.  There are additional benefits and surprises in store for our Legend Members throughout the year.

No, coupon offers cannot be combined with any other offers or discounts. For example, as an Icon member you automatically receive 10% bonus game chips on your purchase, if you decide to use a $20 for $20 coupon on that purchase, your 10% bonus game chips will not be applied.

Ticket amounts are located on your Power Card/s that you have saved in your app, which are located on the “cards” tab. This goes for digital and physical Power Cards that were added to your app.