
Frequently Asked Questions
The Fall Season Pass gets you access to unlimited game play, food and beverage discounts, and more through November 30, 2025.
You can purchase your Fall Season Pass on our website, in the D&B Rewards app, in-store at a kiosk or with a team member.
Yes, you will be prompted to enroll in the D&B Rewards program at time of purchase. You will not be required to download the app.
Unlimited game play is valid on blue and green swipe games only. Purple swipe games—VR, crane games, pushers, dance games or merchandising games—are excluded. Click here to see full list of excluded games.
Silver Passes are not valid to be used starting 5PM on Fridays through 11:59PM local time on Sundays or the following dates: November 11; November 26 – November 30.
Gold Passes are not valid on the following dates: November 11; November 26 – November 30.
Platinum Passes can be used all day, every day.
Once you have purchased your pass, you will receive a QR code via email confirmation AND in your D&B Rewards app that should be scanned in-store with a Team Member to receive your unlimited gameplay and other discounts. You will also be requested to show proof of identification.
Yes, but only with a Team Member in-store, online or through our app. You cannot purchase a pass in-store at a kiosk on a day when they are not redeemable.
No refunds will be issued for the Fall Season Pass.
If you have any questions about billing, please contact Guest Services at (888) 300-1515 Monday – Friday from 8:00 am to 5:00 pm Central Time or (800) 842-5369 after hours to leave a message to be returned the next business day.
Passes can only be purchased and redeemed at participating Dave & Buster’s locations in the U.S. (not valid in Canada).
If you did not receive your pass in your confirmation email or in your D&B Rewards app, please check your spam folder and/or refresh your app. If you are still unable to locate your pass, please call Guest Services at (888) 300-1515 Monday – Friday from 8:00 am to 5:00 pm Central Time or (800) 842-5369 after hours to leave a message to be returned the next business day.
The food and beverage discount of 10%, 20% or 30% (depending on your pass level) can be used on any food or non-alcoholic beverage items from our dining menu. Please make sure to provide your phone number and present your pass to your server to receive this benefit. This discount cannot be used with any existing deals such as 10 Wings for $10, Eat and Play Combo, or any other promotional food and beverage items.
You can use your 10%, 20% or 30% food and beverage discount once per day on valid dates.
We recommend that you use a new Power Card to redeem your unlimited game play. If you use an existing Power Card that already has chips loaded, you will not be able to use those chips to play games until the end of the season (Nov 30). For the best experience, we suggest holding onto this card until your Fall Season Pass expires. If you lose your card, we can create a new one, but any tickets on the physical card cannot be transferred unless they are stored in your D&B Rewards App.
You can earn tickets with the Gold and Platinum passes in eligible games. Gold passholders can earn up to 1,000 tickets weekly and Platinum passholders can earn up to 2,000 tickets weekly. Ticket earning cap is reset weekly every Monday.
If you reach your ticket limit on the Gold and Platinum Pass, you can continue to play games but will no longer receive tickets for the week.
Yes, any tickets earned during the week will roll over to the following week. Unearned weekly tickets will not roll over to the next week.
Please see a manager in-store if you lose your power card. We recommend that you load your physical power card into your D&B Rewards app for safe keeping.